What microbreweries, “micro-factories”, and the late Tony Hsieh can teach us about creating our 2021 strategy

Tony Hsieh’s Strategic Pattern As many of you know, we recently said goodbye to an amazing leader, former CEO of Zappos, Tony Hsieh. We learned many lessons from Tony, the most important one being that the key question in strategy is to ask, “What business are we really in?” On Zappos’ success, he told us, “We …

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