Retail Keynote Speaker

Retail is experiencing an era of hyper-competition. Companies face existential threats from every direction. For a customized keynote that is energizing, impactful, and actionable – book Kaihan for your next retail event or conference.

Speaker

Retail Keynote Speaker

Accelerating change and uncertainty for the future are hallmarks of the retail industry. Kaihan Krippendorff has delivered successful keynotes and workshops for some of the biggest brands in retail including: QVC, PVH, Calvin Klein, Tommy Hilfiger, Speedo, Verizon, McDonalds, CVS, and Ethical Acquisitions.

 

Omnichannel retail, new payment systems, personalized experiences, repurposing of storefronts, supply chain challenges, and labor shortages are all top of mind challenges facing retail. Now is the time to ensure your organization is prepared to think strategically, embrace creativity, and drive growth. When change happens there is opportunity to re-imagine business models, test new products, re-think how you engage employees, re-evaluate what impact your organization has on the world, and develop creative solutions to complex problems. Kaihan Krippendorff will bring your event to life with hand-crafted keynote on the future of retail for your organization. 

Selecting the right keynote speaker for your retail event is one of the most important decisions you will make this year. Content, energy, ability to connect to an audience, and actionability are all important factors to consider. Former McKinsey Consultant, NYU Professor, bestselling author, and globally recognized authority on strategy, growth, and transformation, Kaihan Krippendorff will make your event an undeniable success with a customized retail keynote that leverages his unique perspective and deep experience in the industry.

The time to act is now. Don’t just be a Thinker. Be an Outthinker.

An active leader in retail, Kaihan brings deep industry experience, proprietary research, and exclusive insights to every keynote he delivers.

insights

Retail Insights and Perspective

Context

  • Seventy-five percent of consumers prefer a personalized shopping experience (Retail42).
  • Retailers saw a 35 percent increase in credit and debit card spending between January 2020 and January 2021 (McKinsey).
  • As a result of the COVID-19 pandemic, digital shopping saw a 50 percent increase year-over-year in revenue at the end of 2020; purchases stemming from social media references increased 104 percent (Salesforce).
  • Between Q4 2018 and Q4 2020, the percentage of adults who purchased products directly through social media channels doubled from 13 percent to 25 percent (Salesforce).
  • E-commerce sales are projected to pass $6.5T in 2022, to $7.3T in 2024 (Motley Fool).
  • By 2040, 95 percent of all purchases will be made online (Retail42).

trends

Trends in Retail

Omnichannel Retail

New Payment Systems

Personalized Retail Experiences

Repurposing Storefronts

Kaihan's 8Ps Framework

Opportunities for disruption and innovation in the industry

Position

Opportunity for Disruption : 3

  • What methods do you use to collect customer data? How are you offsetting that data collection by providing additional value?
Product

Opportunity for Disruption : 5

  • How personalized or customizable is your product? Are there features that can be made more customizable?
  • What elements of your product and service add value beyond the item itself?
Price

Opportunity for Disruption : 6

  • What elements of value comprise your pricing? How do each of those elements satisfy the varying needs of your customers?
Promotion

Opportunity for Disruption : 8

  • What is your appeal factor to untapped customers?
  • How do you foster loyalty with current customers?
  • How can you use data and analytics to connect customers with products they will want?
Place

Opportunity for Disruption : 7

  • How can you implement omnichannel experiences into your current sales and marketing channels?
  • How are you optimizing storefronts to embrace a mobile-first approach?
Physcial
Experience

Opportunity for Disruption : 8

  • How do you meet sustainability and accountability expectations of your customers?
  • How does your product and purchase experience exceed expectations of shoppers?
  • What purpose can your retail stores serve above making transactions?
Processes

Opportunity for Disruption : 7

  • How are you garnering customer data currently? Are there other ways for you to collect actionable shopper data?
  • How can you adjust your supply chain capabilities to meet the demand of increasing online sales?
  • How are you adjusting operations to prepare for a mobile-first approach?
  • Are you equipped to handle transactions with varying forms of digital payment?
People

Opportunity for Disruption : 5

  • How do your staff add to the purchase experience of your customers?
  • How can you leverage expertise and talent from within to create personalized experiences for shoppers?
  • Nike is restructuring its business model to satisfy a digital-first, direct-to-consumer strategy, ending partnerships with wholesale chains like Belk, Dillard’s, and Zappos (Fast Company).
  • In 2020, the athletic and athleisure apparel company saw an 83 percent explosion in digital sales.
  • During the pandemic, Nike connected with its customers with free training videos uploaded on YouTube, and made its Nike Training Club app free, gaining 25 million members in Q4 2020.
  • Nike also released the Nike Experience app, which connected members in cities to weekly activities, in-house workshops, and events hosted by recognized athletes (Fast Company).
  • Shopify provides e-commerce and point-of-sale services to retailers.
  • During the pandemic, Shopify targeted businesses most impacted by reduced foot traffic with a suite of tools to launch online retail operations “overnight” (Fast Company).
  • In its Shop app, Shopify made local businesses visible to online shoppers in an effort to reduce the impact of reduced foot traffic and to assist shoppers in supporting businesses in their communities.
  • At the end of 2020, Shopify completed a deal to allow stores to accept payment through Alipay.
  • Additionally, Shopify designed ways to display “shoppable ads” on TikTok, creating a direct sales channel between social media and seller (Fast Company).
  • The gross merchandise value of products in circulation in Shopify reached $41.1B in Q4 2020, with their revenue skyrocketing to $2.93B, an 86 percent increase.
  • Shopify provides e-commerce and point-of-sale services to retailers.
  • During the pandemic, Shopify targeted businesses most impacted by reduced foot traffic with a suite of tools to launch online retail operations “overnight” (Fast Company).
  • In its Shop app, Shopify made local businesses visible to online shoppers in an effort to reduce the impact of reduced foot traffic and to assist shoppers in supporting businesses in their communities.
  • At the end of 2020, Shopify completed a deal to allow stores to accept payment through Alipay.
  • Additionally, Shopify designed ways to display “shoppable ads” on TikTok, creating a direct sales channel between social media and seller (Fast Company).
  • The gross merchandise value of products in circulation in Shopify reached $41.1B in Q4 2020, with their revenue skyrocketing to $2.93B, an 86 percent increase.
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