Travel and Hospitality Keynote Speaker

Non-traditional competitors, demand fluctuation from covid, and changing consumer expectations have the travel and hospitality industry in a state of flux. For a customized keynote that is energizing, impactful, and actionable – book Kaihan for your next travel and hospitality event or conference.


Travel and Hospitality Keynote Speaker

Kaihan Krippendorff is no stranger to the travel and hospitality industry (from both the consumer and organizational experience perspectives). His work has brought him to more than 60 countries, logged nearly 2 million travel miles, and brought him to hundreds of hotels. Throughout his career as a consultant, keynote speaker, and founder of Outthinker, Kaihan has worked with some of the biggest brands in travel and hospitality including: United Airlines, Choice Hotels, Marriott, Hilton, USA Brand, and IMEX.


There are a plethora of threats and trends facing the travel and hospitality industry. Digitization, changes in travel habits from COVID, personalization, and labor shortages are all top of mind. These changes are not something to be feared. Change is an opportunity to re-imagine business models, re-think how you engage employees, re-evaluate what impact your organization has on the world, and develop creative solutions to complex problems. A keynote from Kaihan will help your organization make the mental shift needed to compete in the fast-paced uncertain world we live in. It will also arm them with tangible tools and frameworks to immediately start creating value after the event.

Selecting the right keynote speaker for your travel and hospitality event is one of the most important decisions you will make this year. Content, energy, ability to connect to an audience, and actionability are all important factors to consider. Former McKinsey Consultant, NYU Professor, bestselling author, and globally recognized authority on strategy, growth, and transformation, Kaihan Krippendorff will make your event an undeniable success with a customized travel and hospitality keynote that leverages his unique perspective and deep experience in the industry.

The time to act is now. Don’t just be a Thinker. Be an Outthinker.

An active leader in travel and hospitality, Kaihan brings deep industry experience, proprietary research, and exclusive insights to every keynote he delivers


Travel and Hospitality Insights and Perspective


  • In the five years leading up to the pandemic, the short-term vacation rental industry saw 300 percent growth (Forbes).
  • Safety and sanitation are key elements of focus for hospitality organizations as travelers recover from the effects of the pandemic.
  • Tech-savvy millennials are expected to comprise 50 percent of travelers to the United States by 2025 (Cornell).
  • Millennials travel more than any other age group, globally and locally, and this trend should increase with more disposable income (Smart Meetings).


Trends in Travel and Hospitality

Smart Accomodation



Traveler Behavior

Kaihan's 8Ps Framework

Opportunities for disruption and innovation in the industry


Opportunity for Disruption : 8

  • What kind of travelers does your brand attract?
  • How can you position to meet the needs of new segments?
  • How is your brand viewed in lieu of shifting traveler behavior?

Opportunity for Disruption : 6

  • How can you enhance guest experiences through personalization?
  • What elements of your experiences add value beyond the moment itself?
  • How soon can you implement IoT to enhance seamless, contactless accommodation?
  • How are you moving towards environmentally-friendly experiences?

Opportunity for Disruption : 3

  • What elements of value comprise your pricing? How do each of those elements satisfy the varying needs of your customers?

Opportunity for Disruption : 4

  • How can you communicate about your environmental vision and mission to those who care?
  • How do you foster loyalty through personalized interaction before, during, and after stays?

Opportunity for Disruption : 5

  • Through which channels are travelers able to discover more information about you? How can you expand interactivity across the Web?
  • What touchpoints can you develop to appeal to a tech-savvy generation of travelers who discover, research, and reserve online?

Opportunity for Disruption : 9

  • How do you meet environmental and sustainability expectations of your guests?
  • How can you implement IoT and automation to enhance hospitality experiences for guests?
  • Are your experiences vegan-friendly, inclusive, and environmentally responsible?

Opportunity for Disruption : 8

  • What opportunities do you have to implement IoT and automation to reduce task redundancy for staff?
  • What operational shifts can you make to implement environmentally-friendly processes and products in your facilities?
  • How can you adapt your reservation system to prioritize guest needs over downright efficiency?

Opportunity for Disruption : 4

  • How do you equip your staff to provide personalized hospitality for guests? How can automation assist in this process?
  • Airbnb Experiences, which originally launched in 2016, was a $100M service pre-pandemic and is showing growth once again (Fast Company).
  • The Experiences platform connects travelers with “local things to do,” whether at home or away, and capitalizes on shifting travel behaviors post-pandemic.
  • The company has diversified its homesharing business in such a way that no single city accounts for more than 2.5 percent of revenue (Fast Company).
  • During the pandemic, Airbnb also expanded its Online Experiences feature, which connects customers to video sessions ranging from virtual escape rooms, to live-streamed circuses, to bingo (Airbnb).
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