Author name: Kaihan Krippendroff

From Customer to Fan: How Lifetime Value Becomes Exponential

Listen to an AI audio recording of this newsletter Every March, something remarkable happens. Millions of people fill out brackets for the ​NCAA tournament​, March Madness, knowing full well that their predictions will almost certainly be wrong. In fact, the NCAA has long noted that the odds of picking a perfect bracket are roughly 1

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Designing a Business that Holds at Scale

Written by Kaihan Krippendorff and Nazanin Homayoun Jam Scale has a way of revealing things leaders didn’t know they were relying on.  In the early days, that dependence is easy to miss. Small teams coordinate through instinct. Founders compensate for missing systems. Favorable market conditions can hide weak pricing, weak incentives, or weak discipline. But

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