Kaihan Krippendorff

Listen to an AI audio recording of this newsletter For years, leaders have been told that customers do not just buy products or services. They buy experiences. That idea, popularized by ​Joe Pine​ and ​James Gilmore​ in ​The Experience Economy​, changed how companies thought about value creation. Coffee was no longer just coffee. A hotel […]

Listen to an AI audio recording of this newsletter As a professor at ​Florida International University​ (FIU), I am fortunate to contribute to conversations that connect academic insight with the strategic realities facing today’s leaders. Recently, FIU’s Luxury Leadership Forum invited me to write about intrapreneurship: the often overlooked force behind the majority of the

Listen to an AI audio recording of this newsletter Every once in a while, a leader says something that takes an idea you have been circling for years and makes it suddenly simpler. That happened to me recently when I was speaking with a group of executives, and ​Jason Marx​, CEO of ​Wolters Kluwer Tax

Listen to an AI audio recording of this newsletter At the recent ​AICPA CFO Conference​ in Miami Beach, I stood before a room of finance leaders inside the Fontainebleau and explored a question every growth-minded executive is now facing: how do you grow faster without growing more fragile? The conversation made one thing clear. Growth

Listen to an AI audio recording of this newsletter A few weeks ago, I was talking with my friend Jeff about how much of life and business runs on default. We like to imagine that we are constantly making thoughtful, intentional choices. But of course, we are not. We do not have the time, attention,

Listen to an AI audio recording of this newsletter At our next ​Outthinker Summit on May 28​, we will gather with a group of strategy and transformation leaders already asking one of the most urgent questions facing large organizations: How do we turn AI from a productivity tool into a growth engine? That question has

Listen to an AI audio recording of this newsletter Most companies do not lose because they lack data. They lose because they use data to arrive at the same conclusions as everyone else. Today, executive teams have access to more information than any generation of leaders before them. Dashboards update in real time. Customer data

Listen to an AI audio recording of this newsletter I was out in the Pacific Northwest speaking to the executive team of a fast-growing consumer products company. The company had brought together its leaders not just from the United States, but from Japan and Europe. It was only the second time leaders from the entire

Written by Kaihan Krippendorff and Nazanin Homayoun Jam Some founding stories begin where the personal and the professional can no longer be separated. For Dwayne Clark, that line dissolved when he was twelve years old, watching his grandmother — a woman who spoke three languages, ran her own business in the 1930s, and raised thirteen

Listen to an AI audio recording of this newsletter For years, we have talked about automation as if it were the destination. Install the software. Connect the systems. Eliminate the repetitive work. Free up time. All of that matters. But it is no longer enough. Lately I have been listening to a podcast called ​Automate