Kaihan Krippendorff

Co-Creating Customer Strategy: Notes from Outthinker’s NYC Advisory Session

This audio was recorded by an AI program. Last month, in New York City, Outthinker Networks members convened a select group of seasoned strategy leaders who have expertise in customer-related functions (marketing, customer experience [CX], go-to-market, strategy, etc.) to co-create ideas for a new customer-related thought leadership platform. It was a pleasure engaging with a

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Leading in a Polarized World: Insights from Outthinker Networks’ Roundtable with Oxford’s Karthik Ramanna

This audio was recorded by an AI program. What does it take to lead in a polarized world? This month at Outthinker Networks, our community of chief strategy officers and innovation leaders met with Karthik Ramanna, professor of business and public policy at Oxford University and author of The Age of Outrage: How to Lead

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A Hidden Key to Growth: Unlocking Your Channel Strategy

Many rapidly scaled companies won through channel strategy – finding or creating a new path to the customer. Consider Dell. They decided to sell PCs directly to consumers, bypassing traditional retailers. Salesforce delivered a customer relationship management (CRM) platform via the cloud, avoiding on-premises installations. Apple opened its own stores, reducing its dependence on third-party

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